Return and Refund Policy

Return and Refund Policy – Vistora

At Vistora, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Returns

• Eligibility for Returns:
  You may return most items within 30 days of receiving your order for a full refund or exchange. The items must be unused, in their original condition, and in the original packaging.
• Non-returnable Items:
  Certain items are not eligible for return, including:
  • Perishable goods
  • Personalized or custom products
  • Items marked as final sale or clearance
  • Gift cards and downloadable content

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [Your Contact Email] or call [Your Contact Phone Number] with your order number and reason for the return.
2. Our team will provide you with a return authorization and instructions on how to send your item back.
3. Please securely package the item and include a copy of your original receipt or order confirmation.

3. Refunds

• Processing Time:
  Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method used at the time of purchase.
• Shipping Charges:
  Shipping fees are non-refundable unless the return is due to a defective or incorrect item we sent. You will be responsible for return shipping costs unless otherwise stated.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, we recommend placing a new order and returning the original item following the return instructions above.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] with photos of the damage or defect. We will provide a replacement or refund, including return shipping costs.

6. Contact Us

If you have any questions about our return or refund process, please feel free to contact us at: marc@transitionpro.nl